Jacques Torres Chocolate® products contain, or may have come in contact with, tree nuts (e.g. almonds, hazelnuts, coconuts, walnuts, pecan, macadamia, and pistachios), wheat, eggs, milk, and soy. We cannot promise that a product will not have come in contact with nuts, nut oil or another allergen. We recommend that you take the necessary precautions based on any related allergies.
All bon bons and truffles are best eaten at room temperature within 3-4 weeks from receiving them and stored in a cool (60-66 F), dry place. We do not use any preservatives.
Our baked cookies should be eaten and enjoyed as soon as they are delivered or frozen immediately. We do not use preservatives; they have a short shelf life. Note: wrap cookies tightly in tupperware or plastic wrap before freezing. To thaw, you must slowly bring to room temperature by placing them in the refrigerator for a couple hours before setting on the counter for a few hours, then unwrapping to enjoy.
Hot Chocolate powder should be used by the best before date stamped on the bottom of the package.
Products from our chocolate covered selection should be enjoyed within 6 month of delivery. Chocolate bars and baking discs can be stored up to 6 months in their original packaging or in airtight containers.
Generally, for all our products refrigeration is not necessary. Cool, dry and no odor are a must. If the chocolates must be refrigerated please wrap tightly to keep moisture out and bring to room temperature before unwrapping.
Jacques Torres Chocolate offers nation-wide shipping to our customers.
FedEx has announced they do NOT guarantee on-time delivery.
Overnight and 2nd Air shipments are delivered on WEEKDAYS ONLY.
Orders placed after 8:00am EST ship the next business day. We do not ship on Friday, Saturday or Sunday. Orders placed after 8:00am EST Thursday will not ship until the following Monday.
Click here for additional SHIPPING INFORMATION.
NOTE: Pricing is not shown on shipping or packing documents.Promotional Shipping is calculated per shipping address.