Return Policy

At Jacques Torres Chocolate, your complete satisfaction with our products is our priority. We stand behind the delivery of orders purchased directly through and we work hard to ensure that our chocolate is delivered to you fresh and in good condition. Please see our shipping page at for important information about our shipping and delivery policies and requirements.

If an item purchased from does not meet your expectations, please contact our Customer Service team at within 7 days of receipt of your order for assistance.

Jacques Torres Chocolate is not responsible for any orders returned due to a refusal of delivery or invalid/incorrect address or non-adherence to our shipping policies. We cannot sell an item once it has been returned to Jacques Torres Chocolate.