IMPORTANT SHIPPING INFORMATION
Jacques Torres Chocolate offers nation-wide shipping to our customers. We work hard to ensure that our chocolate is delivered to you fresh and in good condition.
SHIPPING RATES AND METHODS
Shipping rates are determined by FedEx or UPS, based both on the total weight of the order and the distance the shipment will travel. We ship with FedEx and UPS offer Expedited and Ground Services only to certain areas of the country. Unfortunately, we cannot offer the Ground option to all destinations because our chocolate is time and temperature sensitive – we want our chocolate to reach you and your gift recipients looking and tasting just as fresh as it does when it leaves our shop.
If you are placing your order after 8:00 am EST, your order will NOT be shipped until the following business day. Orders are NOT shipped on Fridays, Saturdays or Sundays during warm weather months to ensure minimal time in transit. Orders placed after 8:00 am Thursday will NOT ship until the following Monday. Shipments are not picked up or delivered during national holidays when FedEx is closed. You will receive email confirmation when your order is shipped.
We currently only ship to the contiguous United States. Please note that we cannot ship to P.O. Boxes or international destinations. We are not responsible for delivery delays experienced by FedEx or UPS due to weather or mechanical error and are, therefore, unable to offer refunds for those reasons. Currently we do not ship to Hawaii.
Delivery Dates
Unfortunately, due to circumstances beyond our control, we are unable to guarantee delivery dates. If you have any questions or need assistance with your order please contact our customer service team at info@mrchocolate.com.
2 Day Air (delivers weekdays only)
| Order Placed (before 8am EST) | Ship Day | Expected Delivery |
| Monday | Monday | Wednesday |
| Tuesday | Tuesday | Thursday |
| Wednesday | Wednesday | Friday |
| Thursday-Sunday | Monday | Wednesday |
Overnight (delivers weekdays only)
| Order Placed (before 8am EST) | Ship Day | Expected Delivery |
| Monday | Monday | Tuesday |
| Tuesday | Tuesday | Wednesday |
| Wednesday | Wednesday | Thursday |
| Thursday | Thursday | Friday |
| Friday-Sunday | Monday | Tuesday |
Request for Shipping Address Change
We will do our best to meet your request for changing shipping addresses. However, we are not responsible for reshipping if the order has already shipped. Please review your shipping addresses at the time of purchase.
No Signature Required
All orders are shipped “no signature required ” which means the package will be left at the shipping address, which may mean simply left on a residential doorstep. We are not responsible if the package is lost or stolen or melted after FedEx has completed the delivery.
Temperature Conditions
Shipping chocolate is tricky and nobody likes melted chocolate! If the destination city’s temperature is 72 degrees or warmer, please choose 2-Day or Overnight shipping options. If you have chosen ground shipping, we are not responsible if the chocolates arrive melted and will not offer any refund. Please note that late spring and all through the summer we only offer Expedited shipping to most states.
We are offering Ground shipping on any where ground shipping is available. Not all states have a ground shipping option due to warmer temperatures.
The following states DO NOT allow Ground Shipping:
FL, HI, AK
Gift Messages
For your reference, on every product page above the orange button ADD TO CART is a black button ADD A GIFT MESSAGE. When you click on that you can put all your information needed. This is helpful when you have multiple gifts to send to different people and need different cards for each item.
Packing Slips
Each order includes a packing list of products in the the box, we do not include any paperwork with pricing in our shipments.
