Job Opportunity
Retail Associates

Jacques Torres Chocolate is seeking Full and Part Time Sales Associates at multiple locations in NYC.


  • Providing excellent customer service, quality beverages and helpful, accurate information while assisting customer purchase of ice cream, pastries, espresso based drinks and chocolate products.


Required Customer Service Skills:

  • Respect customers by providing quick, friendly and personal service.
  • Accurately process transactions through the POS and give correct change to customers.
  • Respond appropriately to customer concerns.
  • Initiate suggestive selling.
  • Maintain appropriate levels of personal hygiene and appearance while adhering to company dress code.
  • Maintain high level of standards for all product preparation.
  • Adhere to all company recipes and measurements.
  • Follow health, safety and sanitation guidelines.
  • Anticipate customer and store needs by constantly evaluating environment and customer cues and work towards fulfilling them.

Required Teamwork Abilities:

  • Maintain regular and consistent attendance and punctuality.
  • Maintain a calm demeanor during periods of high volume and unusual events to keep the store operating to standard.
  • Complete all required tasks and assigned duties before leaving a scheduled shift.
  • Work with coworkers and management to effectively implement change.
  • Communicate in a positive and respectful manner.
  • Demonstrate honesty, integrity, commitment and understanding.

Display Initiative In The Following Areas:

  • When no customers need service, actively engage in cleaning, organizing or fulfilling other on-shift responsibilities.
  • Continuously review the store environment to identify and complete tasks without being asked to do so.
  • Make effort to improve job skills, knowledge and education.
  • Take ownership of processes and quality improvements.
  • Contribute to a positive and healthy work environment.

To apply, email us at

< back to Careers