Museum - FAQ

Demonstrating how chocolate is made at Choco-Story Museum New YorkChoco-Story FAQ

Q: What time is the Hands On Experience offered?

A: Wednesday’s and Saturday’s at 10am, 12pm, 2pm, 4pm


Q: How do I book the Hands On Experience?

A: Please contact the Museum directly to schedule a Hands-On Experience

Phone: (917) 261-4252



Q: How can I order tickets for the tour?

A: Go to our Tickets page click on the "Select a Date" button.  From the drop-down pick a day (you can pick a time later in the process)  Click the "Tickets" button and then click a time from the available slots.


Q: How can I schedule a large party?

A: Please contact the Museum directly to schedule large parties.

Phone: (917) 261-4252



Q: Are there discounts for large parties?

A: Yes, for parties greater than 20 on we offer a 20% discount. (Weekdays only)


Q: How do I get a refund?

A: We do not offer refunds or cancellations on our daily tours.  You can call to see if can accommodate a reschedule on the same day.  This is not Guaranteed.

Phone: (917) 261-4252


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